Refund & Cancellation Policy
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Service Guarantee: If you are not satisfied with the assigned tutor after the first session, you are entitled to one Free Replacement. We will assign a new tutor at no extra cost.
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Cancellation: You may cancel your subscription at any time. If a tutor has not yet been assigned to your case, a full refund (minus a 5% processing fee) will be issued.
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Partial Refunds: If you wish to stop services mid-month, a pro-rata refund will be calculated for the remaining unattended sessions, provided a 7-day notice is given.
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Processing Time: All approved refunds will be processed within 5-7 business days to the original payment source.